Houseof247

RETURN & REFUND POLICY

Last Updated: 11 August 2026

At 247, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to assist you.

1. ELIGIBILITY FOR RETURNS

Due to the nature of fragrance products, we can only accept returns for eligible products that are:

  • Unused and unopened
  • In their original packaging
  • In resalable condition
  • Accompanied by proof of purchase

For hygiene and product safety reasons, opened or used perfume products generally cannot be returned simply because you have changed your mind.

2. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or you receive the wrong product, please contact us within 7 days of receiving your order.

Please email help@houseof247.com and include:

  • Your order number
  • Your name
  • A description of the issue
  • Clear photographs of the product and packaging
  • Photographs of any visible damage

We may request additional information to assess the issue.

Where appropriate, we may offer a replacement, exchange or refund.

3. CHANGE OF MIND

If you change your mind after purchasing an item, we may accept a return provided that:

  • The product remains completely unopened and unused.
  • The original packaging is intact.
  • The return request is made within 7 days of delivery.
  • The product is returned in resalable condition.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

4. NON-RETURNABLE ITEMS

Returns may not be accepted for:

  • Opened or used perfume products
  • Products with missing or damaged original packaging
  • Products damaged after delivery due to improper handling
  • Items purchased through unauthorised sellers
  • Promotional or special-sale items where the applicable promotion states that they are non-returnable

This does not affect any rights you may have under applicable Malaysian consumer protection laws.

5. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be made using the original payment method where reasonably possible.

Refund processing times may vary depending on your payment provider or bank.

Original delivery charges are generally non-refundable for change-of-mind returns.

Where the return is due to an incorrect, defective or damaged product, we will assess the appropriate refund or replacement on a case-by-case basis.

6. EXCHANGES

Where an item is confirmed to be defective, damaged or incorrectly supplied, we may offer an exchange or replacement, subject to product availability.

7. RETURN SHIPPING

For approved returns caused by an incorrect, defective or damaged item, we will provide instructions regarding return delivery.

For change-of-mind returns, the customer is responsible for the applicable return shipping costs.

8. CONTACT US

For return or refund requests:

Email: help@houseof247.com
Website: www.houseof247.com

Please include your order number in the subject line.